Privacy Policy

Collection and Use of Personal Information
Personal information is defined as data that can be used to uniquely identify or contact a single person. You may be asked to provide your personal information anytime you are in contact with TICKETsage.

What personal information we collect
When you create a user account on the TICKETsage Website, purchase a ticket or merchandise, or view event information, we may collect a variety of information, including your name, mailing address, phone number, email address, contact preferences, and credit card information.

How we use your personal information
The personal information we collect allows us to keep you informed of new events that you may be interested in attending. It also helps us to improve our services and content. If you don’t want to be on our mailing list, you can opt out anytime by clicking the link provided at the bottom of each communication piece.

We also use personal information to help us develop, deliver, and improve our products, services, and content.

From time to time, we may use your personal information to send important notices, such as communications about purchases and changes to our terms, conditions, and policies. Because this information is important to your interaction with TICKETsage sites, you may not opt out of receiving these communications.

We may also use personal information for internal purposes such as auditing, data analysis, and research to improve TICKETsage products, services, and customer communications.

If you enter into a sweepstake, contest, or similar promotion we may use the information you provide to administer those programs.

Collection and Use of Non-Personal Information
We also collect non-personal information − data in a form that does not permit direct association with any specific individual.

We may collect, use, transfer, and disclose non-personal information for any purpose.

The following are some examples of non-personal information that we collect and how we may use it:

We may collect information such as language and geographic location so that we can better understand customer behavior and improve our products, services, and advertising.

We also may collect information regarding customer activities on our website. This information is aggregated and used to help us provide more useful information to our customers and to understand which parts of our website, products, and services are of most interest. Aggregated data is considered non-personal information for the purposes of this Privacy Policy.

If we do combine non-personal information with personal information the combined information will be treated as personal information for as long as it remains combined.

Cookies and Other Technologies
TICKETsage’s websites, online services, interactive applications, email messages, and advertisements may use “cookies” and other technologies such as pixel tags and web beacons. These technologies help us better understand user behavior, tell us which parts of our website people have visited, and facilitate and measure the effectiveness of advertisements and web searches. We treat information collected by cookies and other technologies as non-personal information. However, to the extent that Internet Protocol (IP) addresses or similar identifiers are considered personal information by local law, we also treat these identifiers as personal information. Similarly, to the extent that non-personal information is combined with personal information, we treat the combined information as personal information for the purposes of this Privacy Policy.

TICKETsage also use cookies and other technologies to remember personal information when you use our websites, online services, and applications. Our goal in these cases is to make your experience with TICKETsage websites and applications more convenient and personal. For example, knowing your first name lets us welcome you the next time you visit our Online Stores.

If you want to disable cookies please consult documentation for your browser. Please note that certain features of the TICKETsage’s websites rely heavily on cookies to permit ecommerce functionality that may not be available once cookies are disabled.

As is true of most websites, we gather some information automatically and store it in log files. This information includes Internet Protocol (IP) addresses, browser type and language, Internet service provider (ISP), referring and exit pages, operating system, date/time stamp, and clickstream data.

We use this information to understand and analyze trends, to administer the site, to learn about user behavior on the site, and to gather demographic information about our user base as a whole. TICKETsage may use this information in our marketing and advertising services.

In some of our email messages, we use a “click-through URL” linked to content on TICKETsage websites. When customers click one of these URLs, they pass through a separate web server before arriving at the destination page on our website. We track this click-through data to help us determine interest in particular topics and measure the effectiveness of our customer communications. If you prefer not to be tracked in this way, you should not click text or graphic links in the email messages.

Pixel tags enable us to send email messages in a format customers can read, and they tell us whether mail has been opened. We may use this information to reduce or eliminate messages sent to customers.

Disclosure to Third Parties and Service Providers
TICKETsage will not make any personal information available to Strategic Partners, Service Providers, or other Third Parties.

Others
It may be necessary − by law, legal process, litigation, and/or requests from public and governmental authorities within or outside your country of residence − for TICKETsage to disclose your personal information. We may also disclose information about you if we determine that for purposes of national security, law enforcement, or other issues of public importance, disclosure is necessary or appropriate.

We may also disclose information about you if we determine that disclosure is reasonably necessary to enforce our terms and conditions or protect our operations or users. Additionally, in the event of a reorganization, merger, or sale we may transfer any and all personal information we collect to the relevant third party.

Protection of Personal Information
TICKETsage take precautions — including administrative, technical, and physical measures — to safeguard your personal information against loss, theft, and misuse, as well as against unauthorized access, disclosure, alteration, and destruction.
TICKETsage online services use Secure Sockets Layer (SSL) encryption on all web pages where personal information is collected. To make purchases from these services, you must use an SSL-enabled browser such as Safari, Firefox, or Internet Explorer. Doing so protects the confidentiality of your personal information while it’s transmitted over the Internet.

When you use some of TICKETsage products, services, or applications or post on TICKETsage forums, chat rooms, or social networking services, the personal information you share is visible to other users and can be read, collected, or used by them. You are responsible for the personal information you choose to submit in these instances. For example, if you list your name and email address in a forum posting, that information is public. Please take care when using these features.

Integrity and Retention of Personal Information
TICKETsage make it easy for you to keep your personal information accurate, complete, and up to date. We will retain your personal information for the period necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law.

Access to Personal Information
You can help ensure that your contact information and preferences are accurate, complete, and up to date by logging in to your respective accounts on TICKETsage’s sites. For other personal information, we make good faith efforts to provide you with access so you can request that we correct the data if it is inaccurate or delete the data if TICKETsage is not required to retain it by law or for legitimate business purposes. We may decline to process requests that are unreasonably repetitive, require disproportionate technical effort, jeopardize the privacy of others, are extremely impractical, or for which access is not otherwise required by local law. Access, correction, or deletion requests can be made through the individual sites’ contact pages.

Children
We do not knowingly collect personal information from children under 13. If we learn that we have collected the personal information of a child under 13 we will take steps to delete the information as soon as possible.

International Users
Information you provide may be transferred or accessed by entities around the world as described in this Privacy Policy. TICKETsage abides by the “safe harbor” frameworks set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information collected by organizations in the European Economic Area and Switzerland. Learn more about the U.S. Department of Commerce Safe Harbor Program at this link.

Our Companywide Commitment to Your Privacy
To make sure your personal information is secure, we communicate our privacy and security guidelines to TICKETsage employees and strictly enforce privacy safeguards within the company.

Privacy Questions
If you have any questions or concerns about TICKETsage’s Privacy Policy or data processing, please contact us through the contact pages of the website you are visiting.

TICKETsage may update this Privacy Policy from time to time. When we change the policy in a material way, the date listed below will be updated, and the updated Privacy Policy will be posted, indicating a change has been made to our Privacy Policy.

TICKETsage, Inc. PO BOX 235854, Encinitas, CA 92023, United States of America

Last updated: August 1, 2024

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