Why Partner with TICKETsage?
TICKETSage is one of the leading suppliers of box office software and event ticketing systems in the United States, and has the most dynamic system available for event promoters, venue and box office managers. With large clients like the Arabian Nights Dinner Show in Orlando, Florida, the Herberger Theater Center in Phoenix, Arizona, and The Polynesian Cultural Center in Laie, Hawaii, TICKETsage was the first company to offer real-time seat selection on the internet, and real-time ticket printing at home, way back in 1999. Since that time, they have remained on the leading edge of technology. Today they offer a true distributed 64-bit ticketing engine and highly effective, patent-pending Anti-Scalping solutions. TICKETsage has developed many original innovations, frequently staying years ahead of the competition.
TICKETsage designed its latest event ticketing systems platform, Unity, to be modular in nature and easily expandable. Because of this unique style of box office software, your business can effortlessly add supplementary components at any time with no additional costs and no downtime!
TicketVERIFY is the patent-pending Anti-Scalping solution that was designed by TICKETsage programmers to put YOU back in control of your inventory. It was developed to enhance venue security and allow the management team to be accountable for their ticket supply. TicketVERIFY is capable of detecting unauthorized resales and transfers of event tickets within just seconds.
Developed painstakingly over a five year period, TicketVERIFY has the ability to work in tandem with all major event ticketing systems to determine instantly if a ticket is valid or has been transferred or sold outside authorized channels, so that the venue has the choice of how to handle the situation. TicketVERIFY has the capacity to charge a transfer fee directly from the TicketVERIFY device, or revoke the ticket holder’s license immediately.
Prior to TicketVERIFY’s development, ticketing companies and event venues were forced to resort to legal action or mass cancellations of tickets to enforce their policies. This enhancement solves the problem at the point of entry, which gives full control back to the venue, rather than attempt to focus control on the open market.
TicketVERIFY is a true state-of-the-art product that works with any existing event ticketing system or box office software, and various hardware configurations for ease of use.
Portability is one of the best features of TICKETsage. Rather than being tied to a desk somewhere miles from where it’s needed, the TICKETsage Ticketing Appliance can roam as far as you do to sell tickets and never miss a sale. The local mall, auto dealership, community events and street festivals all become ticket sales outlets with TICKETsage.
Home printing is easy with TICKETsage. It has an integrated real-time event ticketing system in place. This gives you the ability to make internet sales available to buyers even after the doors for the event have opened, maximizing your revenue. With the latest 2-dimensional barcode technology available, the authentic home printed tickets work seamlessly at the turnstiles with 128-bit encryption. No problems for you, the box office, event staff, or the buyer.
Expandability is much easier and more affordable with the modular design of the system. As your needs expand and grow, adding additional components is quick, with no additional cost, and no waiting for upgrades. As your business matures, the information and software you require to manage your business efficiently often changes. Rather than search for new software, TICKETsage grows right along with your business. We understand that all businesses are different, and that some have minimal requirements, while others need complex event ticketing systems to be most efficient and maximize profits. In fact, one of the company’s guiding principles is “Make it future proof.”
Investments in Technology are one of the biggest reasons that TICKETsage remains at the forefront of this extremely competitive industry. While other companies are providing basic box office software, TICKETsage offers the latest technology event ticketing systems in a portable format that is continuously upgraded. TICKETsage reinvests 28% of its revenue to continue research and development of new features and enhancements to core functionality. No costly in-house programmers are required, yet you are continually upgraded as improvements are completed.
TICKETsage’s full-featured and robust box office software is ready for cloud-computing and RFID; in fact, with the constant investment in technology, the company is ready for change now and well into the future. The UNITY Distributed Ticketing Platform is small and detailed enough to simply and inexpensively serves the needs of small arts organization clients, yet scales up enough to serve clients with sales in excess of a million tickets annually. UNITY gives you the control of both an in-house event ticketing system and the power and flexibility enabled by a hosted Application Service Provider (ASP) model, so you get twice as much performance in one box office software system. With the ability to scale to 90,000 tickets per hour and the industry’s highest internet sales ratios, TICKETsage will help you sell more tickets while at the same time reducing man hours.
The TICKETsage Distributed Ticketing™ model affords you the sheer convenience of working from anywhere in the world that you happen to be. Whether at home in your cozy jammies or casually dressed at the neighborhood Starbucks, there is no apprehension about whether or not the system will be ready to go when you are. With no in-house servers, Distributed Ticketing enables sales around the clock, without worrying about ‘downtime.’
TICKETsage even offers a guarantee: You will sell more tickets during your first year online with TICKETsage, or your system is FREE. With a guarantee like that, TICKETsage management obviously has extreme confidence in their product and stands behind it 100%!
TICKETsage also operates by the principle that their business is providing service as much as it is selling box office software. Customer support is the priority, and getting help when you need it is easy. Each client is assigned their own three member contact team, consisting of development, support, and training engineers, and each of those team members is ready, willing, and able to help you whenever you need it. This approach streamlines support for each client and eliminates the need for middle management. No longer do you have to talk to this person, then their boss, and maybe another person before getting help in fixing what ails you!
Instead of calling an anonymous 800 number and getting someone in India who obviously did not grow up speaking English, you will have a dedicated person that knows you by name, with a direct number for you to call. This person will stay on the telephone until your problem is resolved, no matter how long it takes. When you need something special, like custom reports, it’s a simple matter of sending an email to your dedicated programmer, who will get your project done in record time. Because you interact with the same team time and again, they know you and your business very well and can help you take full advantage of your TICKETsage event ticketing system. What price would you put on service that good?
Sustainability is another of the company’s priorities. Because they intend to be in this business for the long haul, they have priced their event ticketing system to enable a 28% reinvestment of the product’s revenues to keep up with the changes in technology. The licensing models are sustainable, without any venture capital whatsoever. Over the years, the company has experienced extraordinary growth, all by organic means, and not through mergers, acquisitions, or other false indicators.
What’s in it for you?
As you read the above paragraph, you were probably wondering why you should care. There are a number of reasons. First, it means that the company will remain in business and you will not have to switch your provider yet again! It also means that TICKETsage may not be the cheapest event ticketing system available on the market, but it has proven to be one of the most cost-effective, with the majority of clients seeing a Return on Investment (ROI) in 90 days or less. TICKETsage clients also like the flexible pricing structure, which enables them to price their fees as they see fit. Finally, the company only does business with those clients that are a good fit for the product and structure. This negates any waste of resources on the part of either TICKETsage or the client company.
This may all seem like common sense, but it has surprised company founders during their long tenure in this industry how many competitors have come and gone. Some of them simply have messed up their pricing models to the point where they could no longer operate, and others lacked the personal customer service skills it takes to build long lasting partnerships.
Even after ten years of profitably performing event ticketing for clients, TICKETsage remains a streamlined and frugal organization. They still do not have the crush of ‘suits’ in the office that most successful companies their size do, and this is all by design. The company leaders feel that staying out of the way and letting clients talk directly to the people who actually do the work on their event ticketing systems is the easiest way to keep things running smoothly. Also, by simply eliminating the middle management layer, it saves the company millions of dollars annually.
At tradeshows, TICKETsage is represented from a cozy 10’ x 10’ space, even as the fourth largest ticketing provider in the United States; they could easily afford the deluxe and glitzy $200,000 tradeshow booth that is ten times that size. Saying no to excess is the reason that the company has the flexibility to work with only those businesses that are a good fit for its business model.
After reviewing statistics and realizing that their biggest source of new clients was referrals, they decided to focus on client satisfaction, and focus they do! The no pretense marketing programs allow the company to work consistently on improving the product and customer experience. While the economy overall is down right now, TICKETsage is thriving.
How do they do it?
When you become a TICKETsage client, you will also become acquainted with the CEO, Stephen Cassar. If you need to speak with him, you will have his direct telephone numbers, including his cell phone and home numbers. If you have a compliment, we are sure he’d love to hear that as well! TICKETsage promises that you will get to know them all by name, and that they’ll always be there should you need anything at all. The company fully appreciates their clients and aims to keep them happy, by listening to them and actually implementing improvements that are suggested by those who use the tools on a daily basis.
Calling the TICKETsage support line will put you in contact with one of its US-based engineers that knows your name and will stick with you until your issue is fully resolved. Because the event ticketing system was developed in-house, the engineers know it inside and out and are well equipped to help in any situation.